The on-demand logistics concept involves adopted processes to ensure delivery meets the buyer’s requirements. Fortunately, it brings a lot of challenges to overcome depending on the location, culture, and behavior of online customers. In this tech-savvy world, a tremendous on-demand courier delivery experience is a center for every eCommerce business.
Online customers want to receive their parcels as soon as possible. Parcel delivery has become a significant market, leveraging many aspects of eCommerce. Research shows that 37% of online customers suffer poor delivery experiences and never shop again on the same website. The concept of courier and parcel delivery software addresses the daily challenges for online businesses and helps them stay competitive.
Versatile Delivery options with last-mile delivery app
The online shopping experience is directly related to the quality of the seller’s delivery service. Customers found it stressful to wait for their products and not receive them at their preferred time. They should be sure about the estimated delivery time. The on-demand courier delivery software appears to be a crucial step for the success of the online business.
Nowadays, customers have no time to waste, their schedules are complete, and they want the delivery services to adapt to them. Research shows that 23% of online shoppers are ready to pay extra money for receiving their parcel at their preferred time. The online businesses, especially the startups, can retain their online customers by providing prompt and excellent delivery service with the last mile delivery market software.
On-demand delivery
The delivery jobs are not always easy, as 20% of shipments fail on the first attempt when the recipient is unavailable at home. Besides, the delivery service has to be postponed if the parcel does not fit the mailbox size. Thanks to the on-demand parcel delivery software, the online business will let the customers choose the exact day delivery or any day delivery they want available and want to receive their parcel.
Pick up points
Online businesses tend to provide more options to facilitate their buyers. They are adopting more and more pick-up points based on their buyers. It allows their customers to retrieve their parcels whenever they want with no-hour restrictions. The pickup points include convenience stores, subways, train stations, etc.
Same day delivery
According to statistics, around $100 million of products are shipped daily across the US, where the same-day delivery option is available. The online shopping interest is growing fast, and the study shows that almost half of the US online buyers would be willing to expect same-day delivery. Besides, 25% of online buyers indicate that they would abandon their cart if same-day delivery options are unavailable in their area.
Benefits of on-demand courier software
In all the above instances, professional on-demand courier and parcel delivery software can provide eCommerce businesses with a cost-effective and highly efficient way of securing their loyal customer network. The parcel delivery software enables the eCommerce business to promise its customers lower shipping rates and rapid delivery times without hindering their profit margins.
Improved customer experience
Fast delivery, flexible delivery choices, real-time updates, and delivery tracking are some of the best features for customers. Undoubtedly, these features enhance the customer experience and ensure customers repurchase the products.
It is an automated mode of receipt that you will have to deliver the products. Thus, it can be served as proof that you have provided the goods to the right customers at the defined time at the stated location. The customers will not be able to claim the misdelivery of products.
Real-time or estimated time of arrival
The real-time delivery tracking system lets customers know the estimated time of receiving their parcel. It helps them to remain prepared for the delivery, and they will be available at the location to accept the delivery. The real-time updates help the customers constantly keep in touch with the delivery process.
Optimizing everything from the dashboard
You can track every delivery from one panel — it allows you to track everything from transportation to fuel consumption rate. You can even automate the process and lot the delivery to the nearest available person.
Dynamic re-routing
The last-mile delivery app helps you consider route parameters like traffic, weather, festivals, and customers’ time preferences. The best route planning software allows you to change the routes if you get higher mileage rates.
Effective communication
With the last-mile delivery app, the customers can easily connect with the delivery person. They can continuously engage in the delivery process, and thus, it improve customer relationships.
Last-mile delivery app case study: Amazon Prime Now
You will have no idea, but the e-commerce giant struggled to manage significant shipping expenses. Many Amazon was unable to execute on-time delivery due to its massive volume of sales. Then, it decided to take over its delivery process with a bolder move by investing in a fleet of delivery trucks and its air cargo fleet to deliver orders on time efficiently.
It is a more significant initiative to be responsible for its delivery process, ultimately decreasing its shipping costs. The promise of the new Amazon Prime Now service, specially designed for same-day delivery, relies on a perfect implementation of the ecommerce on-demand delivery app.
With the introduction of Amazon Prime Now, the delivery needs to be quick and satisfying for the customers, prompting them to shop more. It uses its transportation and is currently experimenting with hiring individual drivers to deliver its packages. That’s beyond traditional carriers.
So, Amazon has successfully managed its shipping costs and retained the buyer’s interest. All they did was successfully only after implementing a last-mile delivery app, which enhanced productivity and met buyers’ expectations.
Features of last-mile delivery app
The recent mile delivery logistics revolution has begun, and to stay competitive. You need to adopt the most innovative technology. You need to have these features in the ecommerce delivery software to compete with stiff competition.
The last-mile delivery app must ensure tracking of on-time or late deliveries.
It must track the fuel consumption rates depending on the company’s preference.
The transportation management system should display the planned and actual mileage per hour. The actual distance can be calculated per vehicle, driver, and route. Higher mileage rates mean your route planning has problems, and you must change directions.
It should have a feature to display drive hours in motion and stationery to indicate the drivers’ performance.
The app should also calculate cost per mile, cost per item, and cost per vehicle.
It should track the number of stops per vehicle as it affects the fuel and route optimization practices.
It should have the facilities to let customers add their experience and reviews. This will further help to improve the process and smoothen it.
The app should calculate the order accuracy by comparing the known inaccuracies of the order against various shipped orders.
Find the right last-mile delivery app company
Regarding eCommerce, the overall challenge is offering your buyers a premium experience with personalized delivery services, depending on their preferences. This is why you must partner with a last-mile delivery app development company. Therefore, if you are an eCommerce startup or have a successful online store, there are many reasons to invest in the last-mile delivery app.
Author – Bio
Noman Shaikh is a Digital Marketing Head at Fixlastmile, known for developing top-notch last-mile delivery Solution. He believes in sharing his strong knowledge base with an intense concentration on entrepreneurship and business.
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